Returns & Refunds

As each work is individually finished by hand with genuine gold leaf, we do not accept returns or exchanges for change of mind, colour differences due to screen settings, or other reasons unrelated to damage or an error on our part.

Damaged or Incorrect Orders

Please inspect your order upon receipt. If your work arrives damaged or if you receive an item that differs from your order, please contact us at info@mihotamaki.com within 7 days of receipt.

Please retain all packaging and include photographs of the work and its packaging so that we can assess the issue.

Where possible, we will arrange a replacement. If a replacement is not possible, we will issue a full refund, including the original shipping fee.

Return Shipping

For returns due to damage or an error on our part, we will bear the cost of return shipping and arrange collection. Please do not return an item without contacting us first.

Refunds

We will process approved refunds to the original payment method within 10 business days of receiving the returned work. Please note that your bank or credit card company may require additional time to post the refund.

Contact

For any questions regarding returns or refunds, please contact us at info@mihotamaki.com.